Privacy Policy

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Adrian Pentecost Fires by Design Ltd

Privacy Policy - 3rd April 2024

Our contact details 

Name: Adrian Pentecost

Address: 144 Hythe Road, Ashford, Kent TN24 8PR

Phone Number: 07830 217379

E-mail:a.pentecost@me.com

Website: adrianpentecost.co.uk

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name, address, contact telephone number & email address)

· The contents of your message/ request, attachments and any other information you may provide

· Customer financial information where appropriate

· Website user statistics

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· For the purposes of your request/ order

We use the information that you have given us in order to 

· Process your request/ order

· Provide you with the best possible service

· Notify HETAS, where appropriate of an installation

We share this information with HETAS on completion of an installation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

· We have a contractual obligation.
 

How we store your personal information 

Your information is securely stored. 

We keep your name, address & contact details indefinitely.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at 144 Hythe Road, Ashford, Kent TN24 8PR, or via email to a.pentecost@me.com or telephone 07830 217379, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: Adrian Pentecost, 144 Hythe Road, Ashford, Kent TN24 8PR.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk